Events

Over the next few months, Verint^® will host informative, half-day workshops focused on creative practices in workforce optimization.  These complimentary events will include guest speakers from across the industry, and lunch will be provided.

Sample Agenda:

8:30 a.m.  Welcome

9:00 a.m.  Guest Speaker Presentation

9:30 a.m. Workforce Optimization Overview

10:00 a.m. Break

10:30 a.m. Networking Roundtables

11:00 a.m. WFO Breakout Groups – Part One (choose one)

1. WFM Strategy and Essentials
2. Performance Optimization: QM Strategy, Evaluation Form Design and Analytics
3. Contact Center Opportunities & Challenges

11:30 a.m. Lunch

12:30 p.m.  WFO Breakout Groups – Part Two (choose one)

1. WFM Strategy and Essentials
2. Performance Optimization: QM Strategy, Evaluation Form Design and Analytics
3. Contact Center Opportunities & Challenges

1:00 p.m.  Closing