Events

Over the next few months, Verint® will host informative, half-day workshops focused on creative practices in workforce optimization.  These complimentary events will include guest speakers from across the industry, and lunch will be provided.

New York

February 23, 2010

Toronto

February 25, 2010

Tampa

March 2, 2010

Dallas

March 9, 2010

Montreal

March 11, 2010

San Francisco Bay Area, CA
(Redwood City)

Postponed

Atlanta

March 25, 2010

Minneapolis  

April 6, 2010

Chicago  
April 20, 2010

Los Angeles (Anaheim)

Postponed

Sample Agenda:

8:30 a.m.  Welcome

9:00 a.m. 
Guest Speaker Presentation

9:30 a.m.
Workforce Optimization Overview

10:00 a.m.
Break

10:30 a.m.
Networking Roundtables

11:00 a.m.
WFO Breakout Groups – Part One (choose one)

  1. WFM Strategy and Essentials
  2. Performance Optimization: QM Strategy, Evaluation Form Design and Analytics
  3. Contact Center Opportunities & Challenges

11:30 a.m. Lunch

12:30 p.m.
  WFO Breakout Groups – Part Two (choose one)

  1. WFM Strategy and Essentials
  2. Performance Optimization: QM Strategy, Evaluation Form Design and Analytics
  3. Contact Center Opportunities & Challenges

1:00 p.m.  Closing