Case Studies : Security Intelligence

Union Bank

Situation Summary

Headquartered in San Francisco, California, Union Bank, N.A. is a full-service commercial bank providing an array of financial services to individuals, small businesses, middle-market companies, and major corporations.

The bank embarked on a key initiative designed to advance its focus on—and processes around—deterring threats and robberies in its retail bank branch locations. In conjunction, Project S.A.F.E (Safe and Friendly Environment) was enacted by the company’s CEO to help ensure the safety and welfare of Union Bank customers, employees, and the community at large—adding enhanced layers of security.

Project S.A.F.E comprised three key areas:

• Implementation of digital video recording (DVR) technology to replace existing legacy VCR systems.
• Installation of controlled access units that utilize metal detectors as a precursor to entry in bank branches.
• Installation of bullet-resistant, plexi-glass between tellers and customers.
• Other robbery reduction initiatives.

Results

With the Nextiva intelligent DVR platform from Verint^®, Union Bank is able to capture high-quality video images from the embedded operating system, optimize bandwidth and storage utilization, leverage flexible video search capabilities, and benefit from programmable video retention and storage. As a result, the financial institution is achieving lower total cost of ownership and operation, along with superior security and reliability.

Since the advent of Project S.A.F.E., Union Bank has experienced a dramatic reduction of robberies and robbery losses. The bank has received positive feedback from both the FBI and local law enforcement for its results.

Verint^® Solutions

• Nextiva NetDVR™ II
• Nextiva MicroDVR™ II
• Nextiva Op-Center™
• Nextiva Vid-Center™