Case Studies : Security Intelligence

ABC Fine Wine and Spirits

Situation Summary

ABC Fine Wine and Spirits is the largest privately-held fine wine and spirits merchant in the United States. Established in 1936 and headquartered in Florida, the company carries an extensive selection of wines, spirits and beers, along with a selection of gourmet foods that includes cheeses, chocolates, and snack items.

ABC Fine Wine and Spirits needed a solution to replace its outdated VCR surveillance equipment and inefficient standalone DVRs. Experiencing retention and data storage issues, ABC Fine Wine and Spirits selected the Verint^® Nextiva^® Video Management software solution for retail organizations.

The company’s primary goal in deploying Verint software was to monitor and record suspicious activity. Integration with the company’s point-of-sale (POS) system also helped to enable managers and authorized staff to view recorded video associated with potentially fraudulent transactions.

Results

To help optimize security and efficiency, Verint developed an integration to ABC’s proprietary POS network at the store level. Remote access to video saves time for loss prevention managers and investigators because they no longer have to send videotapes between locations or drive to stores to investigate events. Additionally, investigators can leverage Nextiva Video Management software’s easy-to-use filter and search logs that recall specific events by employee, date, and ID.

Today, Nextiva helps ABC Fine Wine and Spirits resolve complaints and liability claims quickly and efficiently. “We have already seen significant savings on both hard and soft costs associated with security and investigations,” says Louis DeFalco, Corporate Directory of Safety & Security.

Verint Solutions

• Nextiva Video Management Software